Return Policy

Order Cancellations

Once your order has been packaged at our shipping facility, it can no longer be cancelled. If you no longer want the item, please wait until it arrives and then request a return under the terms below.

Return Eligibility

You may request a return within 30 days of delivery. To qualify, the merchandise must be:

• Brand new, unused and still in its original sealed packaging
• In the same condition in which you received it, with all parts and accessories included
• Accompanied by proof of purchase

A restocking fee may be applied to accepted returns to cover handling and processing costs.

How to Start a Return

1. Contact us by phone or text at 1 (213) 373-1724, or through our contact page, and include your order number or other proof of purchase.
2. Receive your RMA number. Our team will review your request and send you a Return Merchandise Authorization (RMA) number along with the return address.
3. Ship the item back securely packed, with your RMA number clearly included. Returns sent without an RMA number may not be accepted.

Return Shipping Costs

The customer is responsible for all return shipping costs. Original and return shipping charges are non-refundable, and any return shipping costs we cover will be deducted from your refund.

For higher-value items, we strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for returns that are lost or damaged in transit.

Inspection, Refunds & Exchanges

Once your return arrives, we will inspect it and let you know whether it has been approved. For approved returns, we will offer one of the following within a reasonable time:

• An exchange for the same or a different product
• Store credit
• A refund to your original payment method

Items that do not meet the eligibility requirements above may be refused and sent back to you, or subject to additional conditions.

Manufacturer Warranties

As an authorized dealer, the products we sell are covered by their manufacturer’s warranty. If you have a warranty claim or a question about registering your device, contact us and we’ll help point you in the right direction.

Questions?

Our team is happy to help with any questions about returns, exchanges or warranties.

Last updated: September 24, 2026